Discovery Lodge Terms and Conditions
We welcome you to the Discovery Lodge booking website and hope you enjoy your experience but you must read and agree to these terms and conditions as they will apply to your use of our website and any bookings you make with us using our online booking application. Discovery Lodge will accept your reservation subject to the following terms and conditions.
Discovery Lodge reserves the right to change, modify, add or remove sections of this website and these terms and conditions at any time without notice or liability. If you are a regular user of our online booking application we recommend that you check this website and these terms and conditions on a regular basis, as it is not the responsibility of Discovery Lodge to inform you of any changes and any future reservations you make will be made subject to the terms and conditions which apply at the time a booking is made.
When opting for ‘“Non-Refundable” rates, 100% of the total reservation amount will be charged to your credit card at the time of making the reservation on the online booking website. The final amount shown to you for payment will be shown in New Zealand Dollars and will be charged to your credit card at this amount shown or converted to your local currency by your credit card company. Discovery Lodge is not responsible for currency conversion and therefore any questions regarding currency conversion must be directed to your credit card company.
When opting for all other rates other than ‘“Non-Refundable” rates, an amount equal to the total first nights accommodation will be charged to your credit card at the time of making the reservation on the online booking website. The final amount shown to you for payment will be shown in New Zealand Dollars and will be charged to your credit card at this amount shown or converted to your local currency by your credit card company. Discovery Lodge is not responsible for currency conversion and therefore any questions regarding currency conversion must be directed to your credit card company.
Zero credit card fees when you book and pay online or over the phone
Discovery Lodge is dedicated to making your stay with us as pleasant as possible. So when you book and pay for your accommodation online at www.discoverynz.com or through our Reservations Team on 0800 122 122 or +64 7 892 2744 – you won’t find any extra charges for booking with your credit card. The price we quote is the price you pay.
Accommodation Cancellation Policy
A cancellation charge may be imposed if you cancel all or part of your reservation at Discovery Lodge. Cancellations may be made by contacting our Reservations office by email firstname.lastname@example.org or phone 0800 122 122 (within New Zealand) or +64 7 892 2744 or by clicking on the “Edit Reservation” link at the footer of the Discovery Lodge website at www.discoverynz.com.
For “Non-Refundable” rates 100% of the reservation value is non refundable if cancelled at any time after the booking is made. Non-Refundable rates cannot be modified or changed.
For all other rates other than “Non-Refundable” rates 100% of the first nights reservation value is forfeited if you cancel after 06:00 PM local time, 2 days prior to arrival date. For example if you are arriving on a Friday, the latest you can cancel and receive a full refund is 05:59 PM local time on the Wednesday. If you cancel after 06:00 PM local time on the Wednesday you will forfeit your deposit.
In the case of a no-show, the total price of the reservation will be charged.
You must contact Discovery Lodge to arrange a refund of the remainder of your prepayment should there be any other amount owing to you. It is not the responsibility of Discovery Lodge to contact you regarding any possible refunds. Discovery Lodge does not warrant or guarantee that all or any deposits or prepayments for goods or services that you may have ordered from any third party providers will be refunded, and will in no way be obligated to make up any shortfall. You must contact any third party providers and make your own arrangements with them.
The Alpine Co Shuttle Cancellation Policy
A 100% refund will be given to you for seats booked with Discovery Lodge’s Tongariro Alpine Crossing shuttle bus company (The Alpine Co) for cancellations made anytime prior to starting the hike. This means you can cancel at the Mangatepopo start for any reason and receive a full refund.
However, if you miss the bus or do not show up you will be charged 100% of the booking value.
All reservations require a valid credit card and deposit as a guarantee at the time of booking. The guarantee ensures that your reservation will be held from 2pm on the day of arrival until 10am the following morning.
‘“Non-Refundable” rates option - If you have not arrived at the Lodge by 10am the following day then the total of your complete prepayment is non-refundable. No refund for any unused accommodation will be given.
For all other rate options - If you have not arrived at the Lodge by 10am the following day, the deposit for the first nights’ accommodation for each room booked will be forfeited.
Discovery Lodge retains the right to cancel or relocate any bookings without notice, if the management believes the lodge is not suitable for you the guest. The deposit will be transferred to the new property or refunded to the guest.
Promotional Rate bookings may have additional conditions. See Terms & Conditions applicable to specific promotion or rate.
Special Offers, Promotional Rates & Offers and Special Discounts are non-commissionable.
Tongariro Alpine Crossing Winter Package 2021
The package pricing on the Discovery Lodge booking engine is accurate for 2 people only for 2 nights only. The rates for additional adults and children are not accurate. The reason for this is the booking engine cannot cope with the complexities of the rates taking into account the package. If you wish to add extra nights or people to your stay please contact us directly for rates prior to booking.
Reservations for more than 2 adults through the Discovery Lodge booking engine without prior discussion with Discovery Lodge will not be accepted.
We will confirm your reservation once we have confirmed your Tongariro Alpine Crossing Winter guided tour. You will receive instant confirmation of your accommodation portion only. The deposit will only be processed once we have confirmation of the guided tour.
If you cancel 2 days prior to your arrival date (as per accommodation booking cancellation policy) your deposit will be refunded in full.
If a package changes substantially, discounted portions of the package will be calculated at the full rate. This will be at the sole discretion of the Discovery Lodge Manager.
If the guiding company cancels due to bad weather or other unforeseen circumstances, we will refund you the guided portion of the package.
If the weather is marginal you will be given expert local advice before departure. You can then make an informed decision to join the tour, cancel or postpone to another day. If you choose to cancel before departure we will refund you the guided portion of the package.
If you join a tour and the weather changes for the worst, or becomes unsafe the guide will return the group back to the start. Please understand no portion of a refund is given in this situation. However, the guiding company will offer you a reduced rate for a future adventure with them.
You can also change dates to suit the weather.
New Zealand Goods and Services Tax (GST) is included in all amounts shown and charged to your credit card. Discovery Lodge is required by New Zealand law to charge 15% GST on all goods sold or used within New Zealand.
By using this website and paying for your reservation by credit card you represent and warrant that you are a minimum 18 years of age to use to use this site and create legal binding obligations for any liability incurred. You agree that you will be personally and financially responsible for the use of this website and for anyone you have supplied your login information to or who otherwise has access to or uses your login information.
Check In Policy
Check in at Discovery Lodge is from 2pm New Zealand time on the day of arrival.
The person registering at Check In must be a minimum 18 years of age and at least one adult of 18 years or older staying in booked accommodation room(s).
Check Out Policy
Check out at all Discovery Lodge is 10am New Zealand time on the day of departure. Requests may be made at the time of check in for an extension to this time and will be considered on a case-by-case basis. The Lodges decision on any extension of check out time is final. Extra charges may apply for any extension to check out time at the discretion of the Lodge.
Any unused deposit will be refunded to the user at check out. Any remaining balance must be settled by guest on check out.
Errors and Omissions
Any reservation made on the Discovery Lodge online booking website is made at your own risk. As you are entering information directly into the Lodge reservations system, all information entered by you will be assumed to be correct and final. Any errors or omissions will be the responsibility of the person entering any information into our online system. Discovery Lodge will not be held responsible nor will Discovery Lodge accept any financial liability for any errors or omissions in the information provided.
Disclaimers, Liability Policy and Damage
The use of this website is at your own risk. Discovery Lodge does not warrant that the website will operate error-free or that this web site and its server are free of computer viruses or other harmful material. If you use this website and your equipment is in need of servicing or replacement or if you loose data or experience any problems, Discovery Lodge will accept no responsibility or liability for any damage, losses and costs you may suffer or incur in any circumstances.
In no event or circumstances shall Discovery Lodge be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, software products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even though Discovery Lodge, its affiliates and or any of their suppliers have been advised of the possibility of damages.
Discovery Lodge, to the fullest extent permitted by law, makes no representations or warranties, either express or implied, in relation to:
- the use of any information, software or software products or goods and/or services contained or referred to in this website
- any goods and/or services offered or provided by any third party provider
- the type, quality or standard of any goods and/or services offered or provided by Discovery Lodge or by any third party provider or whether they are or could be fit or used for any purpose (even if that purpose has been made known)
- Discovery Lodge, to the fullest extent permitted by law, expressly disclaims and excludes any and all liability to anyone using this website, making any reservation on this website or ordering any goods and/or services using this website. Without limiting the foregoing in any way, this exclusion of liability extends to any economic and consequential losses, any damages and costs, all claims involving personal injury and/or death and all loss, damage or destruction of property
- If you acquire the goods or services provided by Discovery Lodge for the purposes of business, the provisions of the New Zealand Consumer Guarantees Act 1993 do not apply to the provision of those goods or services
- In relation to any goods or services offered by or ordered from third party providers, you should check with the relevant third party provider to see whether any warranties are given and whether any exclusions or limitations apply. Discovery Lodge does not act for or represent any third party providers and does not accept any liability in relation to any third party providers or for the goods and/or services that they offer or provide, including (but not by way of limitation) for any acts or omissions of third party providers or for any representations or misrepresentations made by them. You should contact any third party providers direct to request any information or details you may require
All rates are 'room only' unless otherwise stated.
Persons not included in the original reservation will be charged at the full retail rate per person.
Reservations for dates that fall into 'Special Event' periods, where the Lodge expects a high level of demand, such as sporting events, concerts, or conferences, no discounts will apply.
Rates are set according to demand and are subject to availability.
All rates are subject to change.
Car Parking is free of charge at Discovery Lodge
Smoking is not permitted in the guest rooms or public areas within the property. Should you and/or your guests smoke in a room a cleaning fee will apply. You will also be responsible for any costs, damage, or liability arising as a result of smoking and/or any smoke detectors being activated by you.
No animals are permitted in the rooms except for working assistance dogs (Guide and Hearing Assistance dogs only).
We reserve the right to limit the number of people in any one room.
Discovery Lodge operate a “no party” policy. We also reserve the right to remove people from rooms if noise levels exceed acceptable levels and are reducing the enjoyment levels of other guests.
Any damage to the room or property may be charged to the credit card provided, or billed to the guest and may include loss of income if applicable.
The Lodge accepts no responsibility to amend your reservation due to transport delays/closures/cancellations. i.e. airport, ferry, or road closures due to bad weather. The onus is on you to contact the Lodge to avoid the above penalty fees.
The terms and conditions on this website override any third party arrangements at the discretion of Lodge management.
We operate a secure data network. The online reservation process is secured using SSL (Secure Socket Layer) technology. This is to prevent anyone from intercepting your credit card details during transmission via the Internet. Your credit card details will never be sent in an email or transmitted by any means other than SSL.
The rates displayed on this website are non-commissionable to registered travel agents.
This Discovery Lodge website and various component parts, including these Booking Terms and Conditions are governed exclusively by the laws of New Zealand and you agree to submit to the exclusive jurisdiction of the Courts of New Zealand.
P.O. Box 55
National Park 3948
Phone +64 7 892 2744
Toll Free 0800 122 122 – within New Zealand only
Changes to Terms & Conditions
Discovery Lodge reserves the right to change these Booking Terms and Conditions at any time and without notice. Any future reservations you may make will be made subject to the terms and conditions which apply at the time a booking is made and you are advised to read all the terms and conditions carefully on each occasion you wish to make a reservation and prior to making the reservation.